Beginner

• Knowledge of the Windows environment
• Have access to a computer and Microsoft Outlook (versions 2013, 2016, 2021 or OFFICE 365)

Organizing emails in Outlook

• Program Outlook views according to our need
• Efficient ordering of Outlook items
• Printing and layout of incoming and outgoing Outlook emails

Electronic mail

• INBOUND MESSAGE MANAGEMENT
  • Add a contact from an email
  • Organize and sort your messages
  • Create rules to classify emails
  • Organize emails into folders and/or by category
  • Process the reminder window
  • Reply or forward an email
  • Manage spam
  • Use and manage the search function
• OUTBOUND MESSAGE MANAGEMENT
  • Send a message using the right tools
  • Understanding the difference between “Read
  • Receipt” and “Delivery Receipt”
  • Write a message using the correction tools and text format.
  • Insert and save attachments
  • Create a signature
  • Create simple message templates

QUESTIONS & ANSWERS