Beginner

• Knowledge of the Windows environment
• Have access to a computer and Microsoft Outlook (versions 2013, 2016, 2021 or OFFICE 365)

Organizing Outlook

• Program Outlook views according to our need
• Manage groups and folders
• Efficient filing of Outlook items
• Import and export contacts, messages, calendar, and notes
• Conditional formatting to better view important emails
• Printing and formatting of Outlook items

Email

• Handling incoming and outgoing messages and filing them in folders
• Insert and save attachments
• Create a signature
• Create message templates
• Use and manage the search function
• Process the reminder window
• Manage spam and create rules

Calendar and task management

• Create an appointment, a task
• Set up a recurring event
• Schedule and follow up on a meeting with one or more people
• Assign a task to one or more people
• Accept or decline an invitation, a task
• Categorize appointments by color
• Calendar(s) sharing

Contact management

• Add a contact from an email
• Create and categorize contacts
• Create a contact group (distribution list)
• Classify by color

Journal and notes management

• Configure outlook journal
• Create, edit, and delete a note, journal entry
• Keep track of activities

Out of office manager

• Manage incoming emails in case of absence
• Redirect important emails

Questions and Answers